Q: can I request custom ceramics?

A: absolutely! I love creating custom pieces. whether it's a personalized mug or a set of unique dinnerware, get in touch, and I'll work closely with you to bring your vision to life.

 

Q: how should I care for my ceramics?

A: ceramic care is essential for longevity. while most of these ceramics are dishwasher safe unless stated otherwise in the description, handwashing is recommended. avoid sudden temperature changes and extreme heat to prevent cracks.

 

Q: are your ceramics food-safe?

A: yes, most of the pieces listed are food-safe unless the description specifically states otherwise.

 

Q: can you explain the shipping cost?

A: studio alden ships within the U.S. at a $10 flat shipping rate for ceramics to ensure that your delicate ceramics or apparel are meticulously inspected, carefully wrapped, and securely packaged, taking every possible precaution on my end to reduce the risk of damage during transit. 

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Q: do you ship internationally?

A: not at the moment, but each purchase contributes to my ability to grow as a brand, and I would love to be able to one day.

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Q: what's the return policy?

A: please view studio alden's return policy here.

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Q: can I visit your physical store?

A: currently, studio alden is an online-only shop, but I would love to have a physical store one day.

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Q: do you offer wholesale pricing for retailers?

A: no, studio alden does not currently offer wholesale pricing. as I do not have my own kiln and wheel and do not make ceramics full-time, I am not equipped to meet wholesale demands at this time. however, I appreciate your interest, and I'm here to assist you with any other inquiries or questions you may have.

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Q: can I request gift wrapping for my order?

A: yes, I can gift-wrap your order.  you can also include a personalized message to make your gift extra special. add gift-wrapping for your ceramics here.